University of Nottinghams Students: Welfare - Student Advice & Representation Centre Client Feedback Questionnaire

Student Advice & Representation Centre Client Feedback Questionnaire

As part of our commitment to improving the service we provide, we ask our clients to complete this questionnaire. We would be grateful if you could help us by completing this form and returning it to us.

Please be assured that the survey is completely confidential, we will not know who has taken part.

Client Feedback Questionnaire 1. How satisfied were you with our overall level of service?

2. Did we give you information/advice that was easy to understand:

3. How informative did you find our staff?

In relation to the above three questions, if you were dissatisfied in any way, please tell us briefly why this is.

4. How well did we keep you up-to-date with progress on your case?

5. How well did we listen to what you had to say?

6. Did we treat you fairly at all times?

If you believe you were treated unfairly due to e.g. your ethnic background, sex, religion, disability or any other reason, please tell us briefly what happened.

7. Would you recommend us to another student if they needed help or advice?

Please give a brief reason(s) for your answer to Q7.

8. Was the result of your case better, worse or the same after we advised you?

9. Please tell us how you heard about the Student Advice and Representation Centre?

10. Was it easy or difficult to make initial contact?

If you found it difficult, please tell us why.

If you would like us to contact you regarding your completed questionnaire, please tick the box below and type your full name and email address:

Name

Email Address

Thank you for completing this questionnaire. Your responses are completely confidential.

Last updated : 15 Aug 2007

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University of Nottingham Students' Union
Portland Building, University Park , Nottingham NG7 2RD
Tel: + 44 (0)115 846 8800 Fax: + 44 (0)115 846 8801

welfare - Feedback

Student Advice & Representation Centre Client Feedback Questionnaire